Returns and Exchanges
Customers are responsible for the associated shipping amount (cost to ship) and understand this is a non-refundable charge when placing online orders. Delivery failures determined by third party shipping services due to errors found upon dispatch to the shipping address will be returned to sender (i.e. incorrect address/invalid address/multiple delivery attempts)
Please be advised that any requests for returns/exchanges shipped without prior notice received will NOT be honored. Returns and Exchanges that are not received in their original packaging may be subject to a restocking fee
If you're not happy with your order, you may return any unused, unworn, unwashed or defective merchandise by contacting our Customer Care team. Returns made within 30 days of the order purchase date will be refunded to the original form of payment.
Clearance items, retired items, and gift cards are not eligible for return.
Digital Return Policy
Because digital goods are delivered via internet download, we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded the digital product, we will issue a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Any refund requests must be made within thirty (30) days of your original purchase.
Tal’Dorei Campaign Setting Reborn & Candela Obscura Core Rulebook Return Policy
If you didn't download the digital PDF and wish to return the physical book, we will refund the order as stated above.
If you have downloaded the digital PDF, and wish to return the physical book, we will handle refunds on a case by case basis and are issued at our sole discretion.
You may exchange your item within 30 days of the order purchase date by contacting our Customer Care team. Items must be unused, unworn, and unwashed to qualify for an exchange. For expedited service and selection, exchanges will be processed as a return/full refund. A prepaid return shipping label will be provided by us. Please place your replacement order online.
Clearance items are final sale and are not eligible for an exchange.
NOTE: Please be advised that any returns/exchanges sent without prior notification will not be refunded