Shipping

Are you shipping online orders during the COVID-19 situation?

Yes we are. There may be a slight delay from our normal delivery times as a result of Canada Post's adjusted hours of service. Canada Post is not guaranteeing any delivery times at the moment. Shipping fees are not reimbursable even if your shipment does not arrive on time.

Where do you ship?

We currently ship orders to Critters in Canada only. Please visit one of our other shops to purchase:

US: https://shop.critrole.com

UK: https://shop.critrole.co.uk

Australia: https://shop.critrole.com.au

When can I expect my order to arrive?

Provided all items are in stock, orders will ship within 1-2 business days. If you provided your email you will be notified as soon as your order is shipped, and you will be given a tracking number. 

What type of shipping service do you offer?

We offer two types of trackable services:

  1. Basic Economy: Takes 5-8 days to get to you once the order is shipped from our fulfillment center.
  2. Standard Economy: Takes 2-3 days to get to you once the order is shipped from our fulfillment center.
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