Shipping
PLEASE NOTE (Updated October 23, 2025):
🎁Holiday Shipping & Order Cutoff Dates
Orders placed during upcoming holidays may experience additional processing time. National and publicly observed holidays can add 2–3 extra business days for fulfillment and shipment from our fulfillment centers.
Transit times may also be impacted once orders are dispatched, depending on the shipping service selected at checkout.
📦Holiday Season Shipping Delays
As carrier networks experience higher volumes during peak season, we recommend allowing an additional 5–7 business days beyond the usual delivery estimates.
To receive your order by December 25, 2025, please place orders by the recommended cutoff dates below from each of our online store fulfillment locations:
🇨🇦CA
Domestic – Friday, December 12
International – N/A
🇪🇺EU
Domestic (Netherlands) – Tuesday, December 16
International (EU Member & Non-Member Countries) – Thursday, December 11
🇺🇸US
Domestic – Monday, December 15
International – Friday, December 5
🇬🇧UK
Domestic – Monday, December 15
International – Friday, December 5
🇦🇺AU
Domestic – Friday, December 12
International – Friday, December 5
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Where do you ship?
We currently ship orders to Critters in Canada only. Please visit one of our other shops to purchase:
US: https://shop.critrole.com
UK: https://shop.critrole.co.uk
EU: https://shop.critrole.eu
Australia: https://shop.critrole.com.au
When can I expect my order to arrive?
Provided all items are in stock, orders will ship within 1-2 business days. If you provided your email you will be notified as soon as your order is shipped, and you will be given a tracking number.
What type of shipping service do you offer?
We offer two types of trackable services:
- Basic Economy: Takes 5-8 days to get to you once the order is shipped from our fulfillment center.
- Standard Economy: Takes 2-3 days to get to you once the order is shipped from our fulfillment center.
General Note
Customers will have 45 days from the confirmed ship date to inform support, via the web form, of an order that has not been received or updated to reflect as "delivered". We are unable to facilitate alternative solutions such as providing a replacement or refund on inquiries we receive after this timeframe.
We strongly advise that you monitor the tracking information closely once your order is confirmed "shipped" in order to ensure that the dispatched shipment is eligible to be filed as a claim/investigation with the carrier responsible.
If you have not received a tracking number, please make sure to contact us.
