Shipping
Orders placed during upcoming holidays
Special circumstances such as national and publicly observed holidays can add an extra 2-3 business days to fulfill and ship out orders from our fulfillment centers.
Please keep in mind that transit times will be affected upon dispatch, depending on the ship service selected when placing an online order.
As delays are to be expected during holiday peak season:
We advise allotting an additional 5-7 business days to the average turnaround time to estimate an order's ETA/delivery date
Are you shipping online orders during the COVID-19 situation?
Yes we are. There may be a slight delay from our normal delivery times as a result of Canada Post's adjusted hours of service. Canada Post is not guaranteeing any delivery times at the moment. Shipping fees are not reimbursable even if your shipment does not arrive on time.
Where do you ship?
We currently ship orders to Critters in Canada only. Please visit one of our other shops to purchase:
US: https://shop.critrole.com
UK: https://shop.critrole.co.uk
Australia: https://shop.critrole.com.au
When can I expect my order to arrive?
Provided all items are in stock, orders will ship within 1-2 business days. If you provided your email you will be notified as soon as your order is shipped, and you will be given a tracking number.
What type of shipping service do you offer?
We offer two types of trackable services:
- Basic Economy: Takes 5-8 days to get to you once the order is shipped from our fulfillment center.
- Standard Economy: Takes 2-3 days to get to you once the order is shipped from our fulfillment center.
General Note
Customers will have 45 days from the confirmed ship date to inform support, via the web form, of an order that has not been received or updated to reflect as "delivered". We are unable to facilitate alternative solutions such as providing a replacement or refund on inquiries we receive after this timeframe.
We strongly advise that you monitor the tracking information closely once your order is confirmed "shipped" in order to ensure that the dispatched shipment is eligible to be filed as a claim/investigation with the carrier responsible.
If you have not received a tracking number, please make sure to contact us.